Privacy Policy - Data Collection and Usage
Our Contact Details
If you have any questions or concerns about your privacy, you can reach us at [email protected].
This policy was last updated on the 6th of May 2024.
What Information We Collect, Use, and Why
We collect and use various types of information to provide our services and goods, including delivery, manage customer accounts and guarantees, prevent crime, and for service updates or marketing purposes. This includes names, contact details, purchase history, account information, website user information, and IP addresses.
Lawful Bases
We rely on different lawful bases for collecting and using personal information depending on the purpose. For example, for providing services and goods, we rely on the basis of contract. For marketing purposes, we rely on legitimate interests.
Where We Get Personal Information From
We collect personal information directly from individuals and sometimes from third parties, like Zero-Point Security Ltd.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How Long We Keep Information
We keep information for as long as necessary to fulfill the purposes outlined in this notice. For example, if a customer has purchased lifetime access to course material, we will need to retain their contact information indefinitely to register them on new providers or provide access to the course materials.
We will retain your personal information only for as long as necessary for the purposes outlined in this privacy notice, unless a longer retention period is mandated or permitted by UK law, such as for tax, accounting, or other legal requirements. None of the purposes stated in this notice necessitate retaining your personal information beyond a period of 1 year.
In instances where we no longer have a legitimate business requirement to process your personal information, we will take appropriate steps. This may include deletion or anonymization of the data. However, if deletion or anonymization is not feasible, such as in cases where your personal information is stored in backup archives, we will securely maintain your personal information and ensure it is isolated from any further processing until deletion becomes feasible.
Who We Share Information With
We may need to share information with Zero-Point Security Ltd to allow access to course material which is hosted and provided by their platform.
Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal data.
- Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint